<p>We are seeking a <strong>Manager, HR Operations</strong> to build and lead the Americas HR Operations function for a global organization. This role shapes the operating model, establishes scalable processes, and delivers consistent HR services across multiple countries. It combines strategic leadership with hands‑on execution, including complex casework, project delivery, and team development.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Leadership & Team Development</strong></p><ul><li>Serve as a player‑coach; hire, mentor, and manage a small HR Operations team.</li><li>Oversee escalated or sensitive HR matters and ensure service continuity.</li></ul><p><strong>Stakeholder Partnership</strong></p><ul><li>Collaborate with HRBPs, senior leaders, Finance, Legal, and external vendors.</li><li>Influence outcomes across a matrixed, multi-country environment.</li></ul><p><strong>Operating Model & Process Design</strong></p><ul><li>Build regional workflows, SLAs, governance, and knowledge management.</li><li>Document processes and implement cross-training for operational resilience.</li></ul><p><strong>Project & Change Management</strong></p><ul><li>Lead HR initiatives including HRIS enhancements, vendor transitions, and payroll/process improvements.</li><li>Manage timelines, priorities, and communication across stakeholders.</li></ul><p><strong>HR Operations & Employee Lifecycle</strong></p><ul><li>Oversee onboarding, job changes, disciplinary actions, and terminations.</li><li>Manage employment documentation and support employee/HRBP inquiries.</li></ul><p><strong>Leave, Benefits & Absence</strong></p><ul><li>Administer leave programs and ensure accurate benefits enrollment and compliance.</li></ul><p><strong>HRIS, Data & Compliance</strong></p><ul><li>Serve as HRIS administrator; maintain data accuracy, audits, and regulatory reporting.</li></ul><p><strong>Payroll Oversight</strong></p><ul><li>Supervise regional payroll accuracy, timeliness, and compliance in partnership with internal teams and providers.</li></ul><p><strong>Vendor & Mobility Management</strong></p><ul><li>Manage vendor relationships and oversee immigration and mobility processes.</li></ul><p><strong>Continuous Improvement & Reporting</strong></p><ul><li>Track KPIs/SLAs and lead automation and process‑improvement efforts</li></ul><p><br></p>
