5 results for Mobile Device Support Analyst

PC Technician We are in search of a PC Technician to join our team in Toronto, Ontario. The primary function of this role is to provide high-quality desktop support, managing tasks related to computer hardware, Dell Technologies, IBM, and Linux Technologies. This role offers a short-term contract employment opportunity. Responsibilities:• Provide comprehensive desktop support, addressing issues related to Mac and PC computers, Dell/Samsung monitors, and webcams.• Utilize Service Now to track and manage tasks and issues.• Maintain flexibility and adaptability to manage a variety of tasks and shift priorities as needed.• Engage with the team and customers in a social and interactive manner.• Support Office 365 as required, although this is not a primary task.• Manage and maintain accurate records of customer credit applications.• Monitor customer accounts and take appropriate action when necessary.• Install and maintain cable and backup technologies.• Manage and troubleshoot issues related to Microsoft Windows and Apple Macintosh operating systems.• Utilize skills in AB Testing and Active Directory in performing tasks.

IT Support Specialist This is an onsite position, and you will be in the office everyday in Downtown Toronto. In this role, you will be joining a global professional services firm and will work in their office in Downtown Toronto. If you have at least 1 year of experience with IT support and working with Office 365, we encourage you to apply! You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. You will support Windows servers and Office 365, and support with Tier 1 - Tier 2 issues. What you will do and how you will make an impact … [-] You will provide user support for Office 365 and Windows products. The majority of users are non-technical, so user training may be a big part of your role at times. [-] You will provide support for Tier 1 - Tier 2 issues. You will troubleshoot hardware and software issues, and some networking issues. For example, issues with Wi-Fi, printers, passwords and access, and more. You will escalate issues when needed. [-] You will document processes and issues and manage their inventory. [-] You will onboard and offboard users and manage user accounts and access. Why we are excited about you … [-] You are an excellent communicator and have experience working with non-technical users. [-] You are proactive and curious, and can provide recommendations about future projects and different ways to enhance their IT operations. [-] You are an IT generalist and enjoy having a variety of work and responsibilities.

Data Migration Manager We are seeking an experienced ETL Manager to oversee and lead our clients data migration efforts for their SAP S/4HANA rollout, working closely with a global System Integrator (SI) vendor. This role will be responsible for managing internal resources, ensuring the vendor delivers on expectations, and driving the implementation of recommended data framework improvements. This contract has an initial term of 16-months, with potential to extend. Preference will be candidates local to Calgary, however, this role is open to candidates Canada-wide. Key Responsibilities<ul><li>Lead and manage the ETL process for SAP S/4HANA implementation in a multi-threaded build, test, and deploy cycle.</li><li>Oversee vendor performance, ensuring alignment with project goals and Accenture’s recommendations.</li><li>Manage internal ETL resources and serve as the main point of contact between our team and the SI vendor.</li><li>Ensure data quality, governance, and compliance throughout the migration process.</li><li>Develop and enforce best practices for data validation, cleansing, and reconciliation.</li><li>Coordinate cutover activities, including supporting two-week on-site periods as needed.</li><li>Prepare presentations and status reports for leadership and stakeholders.</li><li>Identify and resolve data-related issues, ensuring smooth go-live transitions.</li></ul>

Netscaler Expert Expert NetscalerNous cherchons un expert Netscaler pour intégrer notre équipe. En tant qu'expert Netscaler, vous serez en charge de la planification, de la conception et de la gestion de l'évolution des Netscalers au sein de nos infrastructures et celles de nos divers clients. Vous serez également responsable de la maintenance et de la mise à jour des Netscalers. Responsabilités :<ul><li>Planifier, concevoir et gérer l'évolution des Netscalers dans nos infrastructures et celles de nos divers clients, y compris dans le cloud Azure/AWS/Google.</li><li>Assurer la maintenance et la mise à jour des Netscalers.</li><li>Évaluer, planifier et contrôler les activités des divers projets internes ainsi que ceux de nos clients.</li><li>Rédiger de la documentation et transférer des connaissances.</li><li>Produire les rapports, audits et procédures nécessaires pour répondre aux besoins des clients.</li><li>Agir en tant qu'expert en fournissant des conseils sur toutes les questions relatives aux environnements Netscaler.</li><li>Identifier et étudier les innovations technologiques sur le marché des contrôleurs de livraison d'applications (ADC).</li><li>Comprendre et utiliser les technologies Citrix et Netscaler</li></ul>

Support informatique senior Notre client est à la recherche d'un Support informatique senior pour rejoindre son équipe à Montréal, Québec. En tant que Support informatique senior, vous serez responsable de la gestion des incidents, de l'assistance technique et de l'administration des infrastructures réseau. Vous jouerez également un rôle clé dans la résolution de problèmes techniques pour assurer un fonctionnement optimal des systèmes. Responsabilités :• Gérer les incidents et fournir une assistance technique aux différentes unités d'affaires• Assurer un soutien aux opérations des systèmes critiques• Créer et supprimer les profils utilisateurs et les différents accès TI en fonction des besoins• Gérer et traiter les incidents liés à la sécurité informatique en mode prioritaire• Participer à la rotation des heures creuses pour assurer la surveillance continue des systèmes• Documenter les procédures et les solutions aux problèmes pour les partager avec les équipes de support et les utilisateurs• Analyser les incidents pour améliorer continuellement les processus de résolution• Participer à la gestion des composants informatiques (entrées et sorties des employés, recyclage et stockage des équipements) et organiser et maintenir à jour l'inventaire des équipements• Collaborer avec les équipes de gestion pour traiter les escalades des incidents ou les demandes de service complexes• Former les utilisateurs internes sur les nouvelles procédures ou outils et assurer une veille technologique pour maintenir à jour les compétences et les connaissances.