15 results for Help Desk Tier 1

Help Desk Analyst Robert Half is offering a contract opportunity for a Help Desk Analyst in the interior of British Columbia. The individual will be part of our IT team, providing first-line support to employees, addressing hardware, software, and network issues. In addition, the Help Desk Analyst will also be instrumental in setting up and configuring devices, maintaining user accounts, and collaborating with IT teams to implement system updates. This 3-month contract position has the potential to extend, and includes free staff accommodation (2-bedroom apartment, not shared). Responsibilities <ul><li>Offer first-tier IT support, resolving inquiries related to hardware, software, and network problems</li><li>Diagnose and troubleshoot technical issues, ensuring timely resolution or escalation to specialized IT teams</li><li>Set up and configure employee devices, such as laptops, desktops, mobile devices, and printers</li><li>Manage and maintain user accounts, access permissions, and security protocols</li><li>Collaborate with the IT team to implement system updates, migrations, and enhancements</li><li>Document IT processes, solutions, system configurations, and user guides to build a robust knowledge base</li><li>Monitor system performance and proactively address potential issues to minimize downtime</li><li>Support IT projects, including system rollouts and process automation initiatives</li><li>Develop training materials and provide user training for new systems and tools</li><li>Ensure systems adhere to security best practices and compliance requirements, implementing measures to protect sensitive information</li><li>Perform other job-related duties as assigned.</li></ul>

Help Desk Analyst I We are offering a 8 month fixed contract opportunity for a Help Desk Analyst in Toronto, Ontario. As a Help Desk Analyst , your primary role will be to address and resolve incoming tickets from users regarding hardware, software, and network issues. You will be the first point of contact on the IT Help Desk and also be responsible for managing workstations, applications, and ensuring IT helpdesk tickets are addressed promptly. Responsibilities: • Act as the primary contact for IT Help Desk, providing support to the organization on a day-to-day basis.• Manage communication with desktop/laptop users who experience technical difficulties, documenting and troubleshooting their issues.• Implement and maintain effective end-user training across all locations.• Administer various IT systems including Exchange, Active Directory, Anti-virus, Remote Desktop, Print, Office 365.• Oversee and control outsourced, hosted and/or managed solution providers to ensure adherence to agreed performance standards and policies.• Keep track of IT asset inventory for laptops/desktops.• Set up and deploy IT equipment for new employees.• Stay updated on new and emerging trends and technologies.• Provide suggestions for service improvement based on discoveries made to reduce recurring faults.• Handle the delivery of assigned projects from time to time.

IT Support Specialist (Tier 2) POSITION: IT SUPPORT SPECIALIST LEVEL TWORole Overview The Level Two IT Support Specialist will provide routine support for computer hardware, software, and telecommunications. Key services include computer and software setup, trouble-shooting, and successful resolution of technical issues. The individual will contribute actively to multiple stages of computer systems deployment - planning, installation, operation, and support.In accordance with the core values of our client, the candidate will be expected to promote both a safety culture and a person-focused approach. Alignment with the company's mission, vision, values, and strategic priorities is a requirement.Key Responsibilities<ul><li>Offer advanced end-user support and mentor Level 1 Support staff. </li><li>Configuration and support of desktop computers, laptop systems, printers, applications, and associated peripherals. </li><li>Swiftly analyze and resolve user problems and technical requests. </li><li>Troubleshoot and resolve technical issues related to Windows Operating Systems. </li><li>Oversee Windows updates and oversee corporate antivirus server to ensure PC security. </li><li>Documentation of technical solutions provided for internal reference. </li><li>Handle administrative changes on computers, printers, and telephone systems. </li><li>Manage creation, deployment of desktop images. </li><li>Keep accurate records of all support logs and asset information and present status reports periodically. </li><li>Carry out user account administration in Active Directory. </li><li>Adhere to corporate/departmental security policies.</li></ul>

IT Manager We are in search of a proficient IT Manager to join our team, located in Mississauga, Ontario. In this role, you will be tasked with a range of responsibilities, including the management of backend infrastructure, cloud systems, and cyber security measures. You will also provide end user IT support, maintain servers and networks, and play a crucial role in mergers and acquisitions operations. Responsibilities: • Oversee and manage the company's backend infrastructure to ensure smooth operations. • Implement and maintain cloud systems, with a focus on Microsoft Azure and Windows Azure platforms. • Ensure the security of IT systems by implementing and monitoring cyber security measures. • Act as the first point of contact for end user IT support, resolving inquiries and issues efficiently. • Manage and maintain servers and networks to ensure optimal performance. • Play a key role in mergers and acquisitions, providing necessary IT support and guidance.

Desktop Support Technician We are seeking a skilled and proactive Desktop Support Technician to join our clients team. This role is ideal for someone with strong hands-on technical experience who is comfortable managing and supporting a variety of devices and IT systems in a dynamic environment. This temporary-to-permanent contract role is offered with a 3-month initial term. The Desktop Support Technician will focus on on-site project work, including the setup and maintenance of laptops, cell phones, and conference room technology, with an emphasis on Windows 11 environments, Microsoft Intune, and SCCM for device management and configuration. The successful applicant will spend 20-30% of their time on the road, travelling to sites across British Columbia and Alberta. Key Responsibilities:<ul><li>Provide on-site support for laptops, cell phones, and other end-user devices, ensuring seamless functionality and optimal performance.</li><li>Manage and configure Windows 11 devices, ensuring all systems are secure, updated, and functioning as intended.</li><li>Assist in setting up and maintaining shared PCs, including configuring software, network access, and security settings.</li><li>Handle the installation and configuration of conference room technology, including A/V equipment, shared workstations, and collaborative tools.</li><li>Deploy, manage, and monitor devices using Microsoft Intune and SCCM, ensuring compliance with company policies and standards.</li><li>Collaborate with IT teams to implement technology improvements, upgrades, and projects across the organization.</li><li>Maintain accurate documentation of devices, systems, and configurations, ensuring a well-organized inventory and support system.</li><li>Troubleshoot and resolve hardware and software issues efficiently, providing hands-on solutions as needed.</li></ul>Note: This position is not focused on front-line helpdesk support or call handling. The role is centered around on-site project work and hands-on support in a corporate environment. If you're a proactive technician who enjoys technical challenges and working directly with end-user devices and systems, we'd love to hear from you!

Tier 2 Technical Support Specialist We are looking for a Tier 2 Technical Support Specialist who is well-versed in Microsoft 365 Administration. This is a contract opportunity based in North York, Ontario, and is fully onsite. If your profile matches the experience and skill sets required for the role, apply now. Responsibilities:• Address Microsoft issues, including Office 365, SharePoint, InTune, Teams, and OneDrive requests.• Provide Tier 2 support for Windows Server environments, Active Directory, and networked systems.• Assist with system upgrades, patch management, and hardware/software deployments.• Assist with basic network troubleshooting, including VPNs, VLANs, and firewall issues under Tier 2 scope.• Perform user and group management tasks in Active Directory and Office 365 environments.• Assist with configuring and maintaining Microsoft 365 services.• Perform Configuration Management and Deployments, ensuring systems are up-to-date and functioning optimally• Collaborate with Tier 3 technicians and project teams to support complex deployments and upgrades.• Assist with diagnosing and resolving issues in virtualization platforms like Hyper-V or VMware.

IT Support Specialist Our client located in Concord, Ontario is expanding their team and looking for a passionate IT individual to join their IT Support team. This is a 3 month contract opportunity to start, looking for candidates available ASAP. If you are looking for an opportunity to expand your technical skills and work for an impressive organization this could be the right job for you! The ideal candidate will have experience with the following:

Client Services IT Technician Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities:<ol><li>First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.</li><li>System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.</li><li>Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.</li><li>Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.</li><li>Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.</li><li>Advisory Role: Counsel customers on the most suitable IT solutions for them.</li><li>Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ol>

Support Specialist We are looking for a Support Specialist for a promising long-term contract employment opportunity. In this role, the Support Specialist will primarily be responsible for computer setup, troubleshooting, and maintaining a comprehensive remote desktop server environment. Responsibilities: • Provide first-level troubleshooting for computer systems. • Set up computers and connect them to the wifi. • Offer basic email support, including handling Office 365 issues. • Utilize Zoho for ticket management and support. • Maintain remote desktop connectivity for seamless operations. • Apply skills in Android Development, Cisco Technologies, and Citrix Technologies. • Handle tasks related to Computer Hardware and Dell Technologies. • Manage user accounts using Active Directory. • Support Apple Devices and manage backup technologies. • Perform configuration management as needed.

IT Manager This is an opportunity to join a well-established FinTech company in a technology leadership role. In this position, you’ll be leading a team size of around 15 people, and you’ll have several team leads reporting to you. This company works with financial institutions across Canada, and they provide an innovative software platform to their customers. A significant part of your role will focus on ensuring that the platform is running smoothly at all times, to minimize downtime and disruptions. Experience in a software company, working on platform engineering would be considered an asset for this role. This role is suitable if you are an experienced people manager, with a strong technical background. Perhaps you started your career in IT systems administration or product operations, and then progressed into leading teams of technical professionals. If this sounds like you, then please read on. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. One of the attractive elements of this opportunity is the chance to work with a supportive team. You will be reporting to a long-term CIO of the company, and there are several other members of the team with long tenure. Your role will be to coach and mentor and develop the members of your staff, and to develop relationships with other staff members across the business. HOW TO APPLY A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck

Head of IT Managed Services This is a rare opportunity to join a well-established IT services company as their Head of IT Managed Services. In this role you’ll be leading a team of technical professionals, and providing exceptional levels of service to your customers across Canada. This company has been operating successfully for 20 years, and you’ll be joining a team of experienced IT professionals. This company is headquartered in Winnipeg, and they have customers right across Canada. As this is a leadership position, there is a preference for this position to be based in Winnipeg along with the other members of the senior leadership team. This will be important for collaboration and communication with the other leaders in the business, especially as it relates to strategic planning. As such, relocation assistance will be available to facilitate a move to Manitoba. In this role, you’ll wear many hats. Your primary focus will be on working with members of your team to support their professional growth. You’ll also join certain client meetings, during pitches and consultation sessions. As a member of the leadership team, you’ll also look for ways to make the business more competitive and efficient in the highly-competitive IT managed services industry. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. How to Apply A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Canadian IT industry. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck

IT Director We are seeking a competent IT Director who will provide both technical and managerial leadership across our client's IT teams in various locations. Reporting to the VP of IT Operations, this role is responsible for the efficient implementation, support, and management of their tech systems. The IT Director will also share expertise and collaborate with COOs/Presidents and their leadership teams to address business hurdles. This role encourages a harmonious balance between supporting local business and corporate IT initiatives. A chance to make a significant impact on our business, this role is an exciting blend of technical and managerial leadership.The successful candidate will be able to execute all necessary duties satisfactorily. Reasonable adjustments can be made for those with disabilities to perform these duties.Responsibilities<ol><li>Technological advisor to senior leadership, identifying areas of potential improvement for optimal efficiency and increased productivity.</li><li>Chair the IT Steering Committee to communicate the IT vision, strategy, and application capability roadmaps.</li><li>Lead multiple IT teams to achieve high performance.</li><li>Constant evaluation of tech systems for effectiveness and improvements.</li><li>Ensure adherence to ITIL best practices in IT operational processes.</li><li>Improve security tools, technologies, and procedures to counter cybersecurity threats, maintaining PCI Compliance.</li><li>Manage vendor relationships and negotiate long-term contracts.</li><li>Design and implement Disaster Recovery plans and conduct regular drills.</li><li>Manage IT OpEx and CapEx Budgets.</li></ol>Management Responsibilities<ol><li>Lead, hire, and train multiple technical teams across IT departments.</li><li>Comply with Federal Labor law and company policies & procedures.</li><li>Achieve operational objectives by implementing quality standards and customer-service.</li><li>Develop business strategy and align resources to meet goals.</li><li>Create and maintain labor budget, manage payroll, and meet financial objectives.</li><li>Implement, and enforce safety standards per company guidelines as well as Federal laws.</li></ol>This role may require periodic travel, approximately once every quarter, to the corporate office, and infrequent travel to other business locations, approximately twice per year.

IT Manager We are offering an exciting opportunity for an IT Manager. As an IT Manager, you will be instrumental in shaping the technology roadmap, managing the IT budget, overseeing IT projects, and leading a team of IT professionals. You will also be responsible for ensuring the performance, reliability, and security of all IT infrastructure, collaborating with external vendors and internal stakeholders, and providing support to end-users and department leaders. Responsibilities: • Develop and implement a technology roadmap that aligns with business objectives. • Effectively manage the IT budget, including expenditures on hardware, software, licensing, and staffing needs. • Drive IT projects from conception to completion, ensuring they are delivered on time and in line with organizational needs. • Recruit, lead, and develop a team of IT professionals in a collaborative and innovative work environment. • Identify skill gaps and arrange for necessary training for your team. • Ensure optimal performance, reliability, and security of all IT infrastructure, including networks, servers, and databases. • Help to develop and enforce cybersecurity policies, protecting company data and systems. • Collaborate with external vendors and internal stakeholders, negotiating contracts and managing service-level agreements. • Provide guidance and support to end-users and department leaders for smooth day-to-day IT operations. • Partner with various departments to understand their technological needs and support their objectives through tailored IT solutions.

IT Manager We are in search of an IT Manager to join our team based in Mississauga, Ontario. In this role, you will be charged with the task of providing strong leadership to our IT department, creating strategy and roadmap for our IT initiatives, and managing vendor relationships. You will also oversee the security of our systems and manage the budget and planning for the department. Role: IT Manager Location: Mississauga (Fully On-Site) Compensation: $120K-140K (Some Flex) + Bonus + Pension (match up to 7%) + Full Benefits (100% Employer Paid) + Learning/Development Reimbursement + Additional Employee Perks! Responsibilities: • Leading the IT department and providing technical guidance• Developing and implementing IT strategy and roadmap• Managing relationships with IT vendors• Overseeing the security of our IT systems• Managing the budget and planning for the IT department• Implementing and maintaining our ERP system, preferably Oracle BAN• Ensuring efficient networking within the organization• Utilizing your expertise in Cisco Technologies, Cloud Technologies, and CRM• Applying your skills in Dell Technologies and Enterprise Resource Planning• Managing Active Directory and auditing processes• Overseeing backup technologies and computer hardware• Undertaking configuration management tasks.

Support informatique senior Nous recherchons un Support informatique senior pour rejoindre notre équipe à Montréal, Québec. En tant que Support informatique senior, vous serez responsable de la gestion des incidents, de l'assistance technique et de l'administration des infrastructures réseau. Vous jouerez également un rôle clé dans la résolution de problèmes techniques pour assurer un fonctionnement optimal des systèmes. Responsabilités :• Gérer les incidents et fournir une assistance technique aux différentes unités d'affaires• Assurer un soutien aux opérations des systèmes critiques• Créer et supprimer les profils utilisateurs et les différents accès TI en fonction des besoins• Gérer et traiter les incidents liés à la sécurité informatique en mode prioritaire• Participer à la rotation des heures creuses pour assurer la surveillance continue des systèmes• Documenter les procédures et les solutions aux problèmes pour les partager avec les équipes de support et les utilisateurs• Analyser les incidents pour améliorer continuellement les processus de résolution• Participer à la gestion des composants informatiques (entrées et sorties des employés, recyclage et stockage des équipements) et organiser et maintenir à jour l'inventaire des équipements• Collaborer avec les équipes de gestion pour traiter les escalades des incidents ou les demandes de service complexes• Former les utilisateurs internes sur les nouvelles procédures ou outils et assurer une veille technologique pour maintenir à jour les compétences et les connaissances.