6 results for Bilingual Customer Service Associate in Markham, ON

Customer Service Representative We are offering a short term contract employment opportunity for a Customer Service Representative in Stouffville, Ontario. As a Customer Service Representative, you will be working in the tax department of a non-profit organization, providing crucial support to both residential and commercial customers. This role will be initially based onsite, transitioning to a hybrid working model in due course. Responsibilities: • Accurate and efficient processing of customer transactions including property sales, purchases, and mortgage changes. • Handling and resolving customer inquiries, primarily focused on account collections. • Ensuring accurate electronic record keeping with no requirement for physical filing. • Assisting with the ownership change process, including the generation and dispatch of relevant letters. • Working independently to meet deadlines and maintain a high level of attention to detail. • Utilizing skills in Microsoft Excel and Word, along with other software such as Great Plains, to perform duties like data and order entry. • Managing communication with customers through various channels including inbound and outbound calls, and email correspondence. • Ensuring correct application of changes to deeds and other legal documents. • Supporting other front counter staff during peak busy periods.

Customer Service Representative We are in search of a Customer Service Representative to join our team. In this role, you will be a key player in delivering superior service to our customers by handling a significant number of inbound and outbound calls and providing prompt and courteous resolution to inquiries. Responsibilities:• Deliver detail-oriented and efficient service by handling a large number of incoming and outgoing calls daily.• Respond promptly and accurately to customer inquiries and complaints, ensuring issues are resolved in a timely manner.• Identify the needs of customers and suggest appropriate solutions while escalating complex issues to the relevant department or supervisor as necessary.• Maintain an up-to-date and detailed record of customer interactions in the company’s CRM system.• Work in collaboration with team members to address escalated concerns and enhance overall service delivery.• Stay informed about the company's products, services, and policies to offer accurate information and support to customers.• Adhere to established protocols for data privacy and compliance, ensuring all interactions align with company and regulatory standards.• Strive to meet or exceed key performance metrics, including call handling time, resolution rate, and customer satisfaction scores.

Front Desk Coordinator We are in search of a Front Desk Coordinator to be a part of our team in the construction industry. The role is based at our onsite location in Thornhill, Ontario. This job offers contract employment opportunity. You will be tasked with the crucial role of ensuring smooth communication, coordinating administrative tasks, and providing reception duties. Responsibilities• Manage and direct a high volume of incoming calls to the correct personnel.• Foster a welcoming environment by greeting and assisting visitors professionally.• Keep the reception area tidy and presentable.• Handle and distribute incoming mail and process outgoing mail.• Coordinate and assist with occasional staff lunches.• Handle hotel bookings as required.• Use specialized software for site coordination across various locations in Ontario.• Act as the central point for communication, receiving and managing directives from various sources.• Ensure timely and consistent attendance, demonstrating commitment and punctuality.• Process and distribute checks as needed

Collections Specialist We are seeking a diligent Collections Specialist to join our Utilities/Infrastructure industry team. In this role, you will play a crucial part in managing customer accounts, ensuring accurate customer data, and addressing customer inquiries. This role also involves processing customer credit applications and taking necessary actions on customer accounts. Responsibilities: • Process customer credit applications accurately and promptly • Maintain and update customer credit records • Verify customer information and make necessary updates • Handle customer inquiries and provide superior customer service • Use secondary sources, both internal and online, to find correct contact information • Navigate through customer accounts and inform customers of the products they have on file • Work on various software systems and create reports • Handle billing functions and claim administration • Execute collection processes and follow up with customers • Answer inbound calls and assist customers with their queries This role offers a short term contract employment opportunity.

Receptionist We are offering a long term contract employment opportunity for a Receptionist in Toronto, Ontario. In this role, you will be the frontline of communication, managing guest services, and administrative tasks. This role involves interacting with visitors and colleagues, creating a detail oriented and welcoming environment, and efficiently handling administrative responsibilities. Responsibilities: • Act as the primary point of contact, greeting visitors, and providing them with a friendly and warm reception. • Manage incoming communications including phone calls, emails, and in-person inquiries, ensuring clarity and detail oriented demeanor. • Coordinate administrative tasks such as scheduling meetings, reserving conference rooms, and handling mail logistics. • Oversee office supply orders to ensure the smooth operation of the office. • Facilitate communication with larger groups, such as providing office tours, briefing team members, or making announcements during gatherings or meetings. • Assist other departments with their administrative needs, maintaining a success driven and detail oriented approach. • Use your skills in Microsoft Office Suite for various tasks and quickly adapt to new systems as needed. • Provide excellent customer service by answering multi-line phone systems, coordinating events, and organizing files. • Utilize your interpersonal skills to create a positive and friendly environment. • Schedule appointments and manage email correspondence efficiently.

Invoicing and Collections Clerk We are in search of an Invoicing and Collections Clerk to join our team in North York, Ontario. As part of our team, you will handle the preparation of invoices and reports for our customers, review and manage accounts receivable, and maintain strong customer relations. This role is instrumental in ensuring the efficient and accurate processing of customer credit applications and accounts. Responsibilities: • Manage and review accounts receivable on a regular basis to identify and address delinquent accounts • Prepare invoices and reports for customers, utilizing our invoicing program • Collaborate with the team to address significantly late accounts and implement appropriate measures • Establish firm payment expectations with customers and ensure timely collection through proactive follow-up via phone and email • Issue various financial documents, including invoices, inventory reports, and account statements, leveraging both computerized and manual systems • Consult with internal team members to clarify invoice and job information • Respond to customer inquiries, maintain strong customer relations, and effectively resolve any issues • Perform general clerical duties, including the use of word processing, spreadsheet, email, filing, faxing, and photocopying • Consistently meet monthly timeline requirements for collections and reporting • Adapt and take on additional duties and responsibilities as needed.