IT Operations Manager in Kitchener Waterloo, ON

IT Operations Manager Job Description

The IT operations manager plays a key role in ensuring the smooth and efficient day-to-day operation of IT systems within an organization. This role is responsible for overseeing the IT infrastructure, managing a team of IT professionals, and implementing processes to maintain a secure and reliable IT environment.

Typical IT operations manager duties:

Manage and oversee the daily operations of the IT department, including networks, servers, applications, and data storage.

Ensure the availability, performance, and security of IT systems to support core business functions.

Develop, implement, and enforce IT policies and procedures to maintain user compliance and optimal IT operations.

Monitor IT infrastructure performance and identify potential issues proactively.

Troubleshoot and resolve IT problems efficiently, minimizing downtime and disruptions.

Manage and prioritize IT service requests and incidents.

Manage IT budgets and resources efficiently.

Participate in disaster recovery planning and ensure business continuity in case of outages.

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Salary for IT Operations Manager in Kitchener Waterloo, ON

106250 - 163500

25th percentile

106250

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

133500

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

163500

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Business Continuity Analyst

95250

109500

124250

Help Desk Tier 3

64500

76500

85000

Help Desk Tier 2

60750

66000

69750

Help Desk Tier 1

47750

57250

63500

Desktop Support Analyst

58250

67250

76250

Applications Support Specialist

52000

62500

75500

Mobile Device Support Analyst

53000

60750

78250

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