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Help Desk Tier 2 in Montreal, QC

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Employer requirements depend on the help desk position level. Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a college diploma and additional, equivalent work experience in a help desk setting.

Typical Duties of a Help Desk Technician

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Montreal, QC
61965 - 71145
25th percentile
61965
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
67320
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
71145
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 108375 136170 166770 Business Continuity Analyst 97155 111690 126735 Help Desk Tier 3 65790 78030 86700 Help Desk Tier 1 48705 58395 64770 Desktop Support Analyst 59415 68595 77775 Applications Support Specialist 53040 63750 77010 Mobile Device Support Analyst 54060 61965 79815

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