Help Desk Tier 1 in Toronto, ON

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical Duties of a Help Desk Technician

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

Recognizing and escalating more difficult problems to Tier 2 support

Logging call activity

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Salary for Help Desk Tier 1 in Toronto, ON

49803 - 66231

25th percentile

49803

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

59712

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

66231

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

110819

139241

170531

Business Continuity Analyst

99346

114209

129593

Help Desk Tier 3

67274

79790

88655

Help Desk Tier 2

63362

68838

72749

Desktop Support Analyst

60755

70142

79529

Applications Support Specialist

54236

65188

78747

Mobile Device Support Analyst

55279

63362

81615

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