Help Desk Tier 1 in Fraser Valley, BC

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical Duties of a Help Desk Technician

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

Recognizing and escalating more difficult problems to Tier 2 support

Logging call activity

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Salary for Help Desk Tier 1 in Fraser Valley, BC

48705 - 64770

25th percentile

48705

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

58395

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

64770

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

108375

136170

166770

Business Continuity Analyst

97155

111690

126735

Help Desk Tier 3

65790

78030

86700

Help Desk Tier 2

61965

67320

71145

Desktop Support Analyst

59415

68595

77775

Applications Support Specialist

53040

63750

77010

Mobile Device Support Analyst

54060

61965

79815

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