Help Desk Tier 1 in Charlottetown, PE

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical Duties of a Help Desk Technician

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

Recognizing and escalating more difficult problems to Tier 2 support

Logging call activity

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Salary for Help Desk Tier 1 in Charlottetown, PE

43453 - 57785

25th percentile

43453

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

52098

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

57785

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

96688

121485

148785

Business Continuity Analyst

86678

99645

113068

Help Desk Tier 3

58695

69615

77350

Help Desk Tier 2

55283

60060

63473

Desktop Support Analyst

53008

61198

69388

Applications Support Specialist

47320

56875

68705

Mobile Device Support Analyst

48230

55283

71208

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