Desktop Support Analyst in Saint John, NB

Desktop Support Analyst Job Description:

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required.

A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education.

Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical Duties of a Desktop Support Analyst:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization

Creating user accounts and managing access control based on company policies

Looking for a desktop support analyst or a desktop support analyst job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half is one of the premier technology staffing agencies.

Salary for Desktop Support Analyst in Saint John, NB

53881 - 70531

25th percentile

53881

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

62206

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

70531

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

98281

123488

151238

Business Continuity Analyst

88106

101288

114931

Help Desk Tier 3

59663

70763

78625

Help Desk Tier 2

56194

61050

64519

Help Desk Tier 1

44169

52956

58738

Applications Support Specialist

48100

57813

69838

Mobile Device Support Analyst

49025

56194

72381

Hiring? Start here.

Access thousands of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.

Find your next hire