Desktop Support Analyst

Desktop Support Analyst Job Description:

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical Duties of a Desktop Support Analyst:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule Analyzing and making recommendations for hardware and software standardization Creating user accounts and managing access control based on company policies

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Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Dell Technologies
Deployments
Deskside Support
Desktop Hardware
EO/IR systems
HP
Salary for Desktop Support Analyst
57500 - 75250
25th percentile
57500
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
66500
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
75250
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Tier 3 63750 75750 84250 Help Desk Tier 2 55250 65250 69000 Help Desk Tier 1 47000 56500 62500 Applications Support Specialist 51500 62000 74750 Mobile Device Support Analyst 52000 59750 77000

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