Call Centre Specialist in Winnipeg, MB

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner.

Provide information about products or services.

Resolve customer inquiries and complaints.

Accurately record customer information and interactions in the CRM system.

Adhere to call centre quality standards and guidelines.

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Microsoft Excel

CRM

Microsoft Word

Spreadsheets

Microsoft Outlook

Customer Service

Answering Inbound Calls

Inbound Outbound Calls

Phone Presenc

Office Functions

Salary for Call Centre Specialist in Winnipeg, MB

41405 - 54145

25th percentile

41405

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

47775

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

54145

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

72030

81340

96530

Senior Customer Service Specialist

55860

61005

66150

Call Centre Manager

65905

75705

87465

Senior Call Centre Specialist

51940

57330

65905

Customer Service Specialist

50470

54145

56350

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