Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.
Typical call centre specialist duties:
Answer inbound calls from customers in a timely and professional manner.Provide information about products or services.Resolve customer inquiries and complaints.Accurately record customer information and interactions in the CRM system.Adhere to call centre quality standards and guidelines.
Looking for a call centre specialist or a call centre specialist job?
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
50496
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
57094
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
