Call Centre Specialist in Quebec City, QC

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner.

Provide information about products or services.

Resolve customer inquiries and complaints.

Accurately record customer information and interactions in the CRM system.

Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist in Quebec City, QC

41280 - 54000

25th percentile

41280

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

47760

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

54000

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Call Centre Manager

66480

76320

88320

Customer Service Manager

72000

81120

96480

Senior Call Centre Specialist

51600

56880

65280

Senior Customer Service Specialist

55680

62640

67920

Customer Service Specialist

50400

54240

58320

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