Call Centre Specialist in Ottawa, ON

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner.

Provide information about products or services.

Resolve customer inquiries and complaints.

Accurately record customer information and interactions in the CRM system.

Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist in Ottawa, ON

43215 - 56531

25th percentile

43215

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

49999

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

56531

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Call Centre Manager

69596

79898

92460

Customer Service Manager

75375

84923

101003

Senior Call Centre Specialist

54019

59546

68340

Senior Customer Service Specialist

58290

65576

71104

Customer Service Specialist

52763

56783

61054

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