Call Centre Specialist in Halifax, NS

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner.

Provide information about products or services.

Resolve customer inquiries and complaints.

Accurately record customer information and interactions in the CRM system.

Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist in Halifax, NS

40205 - 52594

25th percentile

40205

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

46516

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

52594

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Call Centre Manager

64749

74333

86020

Customer Service Manager

70125

79008

93968

Senior Call Centre Specialist

50256

55399

63580

Senior Customer Service Specialist

54230

61009

66151

Customer Service Specialist

49088

52828

56801

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