Call Centre Manager in Regina, SK

Call Centre Manager Job Description

Call centre managers in Canada are responsible for the overall operations and performance of a call centre. This role involves leading and motivating a team of agents, optimizing call centre processes, and ensuring excellent customer service.

Typical call centre manager duties:

Recruit, hire, train, and develop call centre agents.

Monitor team performance and address performance issues.

Develop and implement call centre strategies and policies.

Optimize call centre operations to improve efficiency and productivity.

Ensure high levels of customer satisfaction through effective call handling.

Monitor call centre performance metrics (e.g., call volume, handle time, customer satisfaction).

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Salary for Call Centre Manager in Regina, SK

67173 - 89240

25th percentile

67173

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

77115

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

89240

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

72750

81965

97485

Senior Call Centre Specialist

52138

57473

65960

Call Centre Specialist

41710

48258

54563

Senior Customer Service Specialist

56260

63293

68628

Customer Service Specialist

50925

54805

58928

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