Call Centre Manager in Regina, SK

Call Centre Manager Job Description

Call centre managers in Canada are responsible for the overall operations and performance of a call centre. This role involves leading and motivating a team of agents, optimizing call centre processes, and ensuring excellent customer service.

Typical call centre manager duties:

Recruit, hire, train, and develop call centre agents.

Monitor team performance and address performance issues.

Develop and implement call centre strategies and policies.

Optimize call centre operations to improve efficiency and productivity.

Ensure high levels of customer satisfaction through effective call handling.

Monitor call centre performance metrics (e.g., call volume, handle time, customer satisfaction).

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Training

Sales

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Operations

Salary for Call Centre Manager in Regina, SK

65233 - 86573

25th percentile

65233

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

74933

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

86573

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

71295

80510

95545

Senior Customer Service Specialist

55290

60383

65475

Senior Call Centre Specialist

51410

56745

65233

Call Centre Specialist

40983

47288

53593

Customer Service Specialist

49955

53593

55775

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