<table width="680"><tbody><tr><td width="552"><p><strong>Level 1/2 Desktop Support Engineer - Retail </strong></p><p>We're looking for a hands-on Level 1/2 Desktop Support Engineer to join a fast-paced environment. This is a highly on-site role focused on keeping warehouse and end-user technology running smoothly across hardware, devices, and basic network infrastructure.</p><p>This role suits someone who enjoys being on the floor, troubleshooting in real time, and supporting operational teams in a high-volume environment.</p><p><strong> </strong></p><p><strong>What you'll be doing</strong></p><ul><li>Providing Level 1/2 desktop and end-user support to warehouse and office staff</li><li>Troubleshooting hardware including desktops, laptops, scanners, printers, label printers, kiosks, and handheld devices</li><li>Supporting warehouse technology such as RF scanners, POS peripherals, and conveyor-related systems (IT support side)</li><li>Building, imaging, deploying, and replacing devices, including asset management</li><li>Assisting with basic network troubleshooting (connectivity issues, switches, patching, cabling, Wi-Fi access points)</li><li>Working with central IT teams and vendors to escalate and resolve issues</li><li>Supporting Microsoft environments (Windows 10/11, Active Directory, Microsoft 365)</li><li>Managing incidents and service requests through a ticketing system, ensuring SLAs are met</li><li>Providing on-site support for warehouse moves, changes, and operational upgrades</li><li>Documenting fixes, processes, and recurring issues</li></ul><p><strong><br /> What we're looking for</strong></p><ul><li>Experience in a Level 1/2 Desktop Support or IT Support role</li><li>Strong hands-on hardware support experience, ideally in a warehouse, retail, or operational environment</li><li>Exposure to basic networking (switches, patch panels, cabling, Wi-Fi troubleshooting)</li><li>Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory</li><li>Experience supporting printers, scanners, and mobile or handheld devices</li><li>Comfortable working in a physical, fast-moving warehouse environment</li><li>Strong communication skills and confidence supporting non-technical users</li><li>Ability to work independently on-site and prioritise issues in a high-volume setting</li></ul><p><strong><br /> Nice to have</strong></p><ul><li>Experience in retail, logistics, or fulfilment centres</li><li>Exposure to ITIL processes and ticketing systems</li><li>Basic understanding of VLANs, DHCP, or network monitoring tools</li></ul><p> </p><p> </p></td></tr></tbody></table><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4zMTkxNi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="552"><p>Our client is a well-established global organisation with offices across Australia and internationally. They are committed to supporting their employees' growth and providing a collaborative work environment.<br /> </p><p>They are seeking a strong Level 2 Support Engineer to join their IT team on a 6-month contract with the potential for permanency. This role will cover both BAU and project work, based on-site 5 days a week across their Mascot and Sydney CBD offices.</p><p> </p><p><strong>Your tasks/responsibilities will be:</strong></p><ul><li>Manage the processes of incoming calls to the Service Desk via telephone, e-mail, self-service portal, walk-in, event management, to ensure courteous, timely, and effective resolution of end user issues.</li><li>Coordinate and / or perform hands-on fixes at the desktop level, including installing and upgrading software, installing / deploying hardware, configuring systems and applications.</li><li>Managing Windows and Mac operating systems, Azure Active Directory, Office 365, and networking.</li><li>Provide ongoing development / maintenance of SCCM deployment images and software release packages.</li><li>Take initiative by proposing improvements, workarounds, and solutions.</li></ul><p> </p><p><strong>Experience required:</strong></p><ul><li>Exceptional knowledge and experience with computer hardware, mobile devices (IOS & Android), IP phones, videoconferencing, teleconferencing, printers (office and industrial), time clocks (Kronos), kiosks, and peripherals</li><li>Strong working knowledge in Microsoft 365 including managing users in Active Directory and Exchange.</li><li>Knowledge of creating / maintaining SCCM deployment image for computers include building software packages for releasement.</li></ul><p> </p><p>If you are looking for an exciting opportunity to work in a fast-growing organisation as part of a team of talented engineers, this is the role for you!</p><p> </p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy44NDIxOC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p>This company is a mid-market Australian IT Managed Service Provider who operate in multiple locations across Australia.</p><ul><li>South Sydney location with free parking.</li><li>Fast-paced environment in an established yet growing business.</li><li>Broad and varied hands-on role involving a mix of remote and onsite support.</li><li>Friendly and supportive culture with a 'family feel'.</li><li>Ongoing training.</li><li>Hybrid working - once trained up - 3 days in office, 2 days WFH.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>Responsible for providing Level 2 IT Support to various mid-market customers - onsite and remote.</p><p>You'll undertake a very broad role involving support & troubleshooting across desktop hardware/software, network connectivity, printers, mobility etc/</p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 2 IT Helpdesk Support to troubleshoot and resolve customers desktop hardware/software, server, and network-related issues.</li><li>Support Microsoft 365, Active Directory/Entra ID, Exchange, Windows OS, network & servers, printers, mobile devices, PC's/laptops etc.</li><li>Network connectivity troubleshooting & support.</li><li>Ticketing via ConnectWise.</li><li>Support DR and backups.</li><li>Travel to customer sites for onsite support when needed (tolls, parking, mileage paid for).</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for an IT Support professional from an MSP background (or similar) who enjoys fast-paced and busy environments + interacting with others in-person and over the phone.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven L1 & L2 IT Helpdesk support experience across Microsoft technologies, incl M365 and Windows.</li><li>Proven experience providing in-person technical support.</li><li>Capable of troubleshooting IT issues across desktop hardware/software, network connectivity, printers, servers etc.</li><li>Demonstrate the ability to proactively take the initiative for self-learning and problem solving.</li><li>Display excellent customer service abilities and clear communication skills.</li><li>Positive, upbeat, and friendly personality who enjoys collaborating with and helping others.</li><li>Valid Australian drivers licence and vehicle are required + comfortable travelling to customer sites for onsite support as needed.</li></ul><p> </p><p><strong>This is a full-time permanent role offering $80,000 - $95,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em>Reference Number: </em>06800-0013345421</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjYyNDk4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>This company is a global security technology firm who develop innovative solutions used by enterprise customers around the world. </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p> </p><p>System Administrator / Desktop Support role focusing on the support & management of the company's internal network systems infrastructure + IT to 30-40 end users.</p><p> </p><p>It's a 'non-standard role' where you'll work alongside a global IT team to support IT in Australia + assist with other regions.</p><p> </p><p>Full time in-office role with free parking.</p><p> </p><p><strong>Responsibilities include: </strong></p><ul><li>Break/fix Desktop Support for internal users - laptops, Windows 11, Microsoft 365 (Teams, OneDrive SharePoint, Outlook), printers, mobile phones etc.</li><li>Administer, monitor, and manage internal network systems infrastructure - Windows/Linux servers, AD, DNS/DHCP, VMware, storage/backup solutions, FortiGate networking, VPN, wireless access points etc.</li><li>Assisting in delivering local IT projects.</li><li>Identify opportunities for automation and process improvement.</li><li>Communication with senior stakeholders to understand and address IT pain points and think outside the box to develop innovative IT solutions to fix business problems.</li><li>IT Security - coordinating with security teams to investigate & respond to cybersecurity incidents, CrowdStrike management, manage MFA, patching, security hardening etc).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE / BACKGROUND / KNOWLEDGE</span></strong></p><p> </p><p>Suitable for a hands-on System Administrator / Desktop Support professional with on-prem and cloud experience who enjoys a broad/varied role.</p><p> </p><p><strong>The following is required: </strong></p><ul><li>Proven experience with the administration & support of on-prem infrastructure (Windows server, VM's, storage, networking etc).</li><li>Background providing in-person IT Support for desktop hardware/software for end users.</li><li>Self-starter capable of working independently, managing their own priorities, and making decisions with minimal supervision.</li><li>Display a clear ability for self-learning and proactively 'thinking outside the box' to problem solve. </li><li>Show logical and competent technical troubleshooting and problem-solving skills.</li><li><span style="text-decoration: underline;">Able to work full time in the office</span>.</li></ul><p> </p><p> </p><p><strong>This is a full-time permanent role located in Macquarie Park (full time in office) and is offering $90,000 - $100,000 (plus super) - depending on experience<em>.</em></strong></p><p> </p><p> </p><p>Reference Number: 06800-0013396314</p><p> </p><p>This is an on-site position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjUwODk5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p>This company is an Australian MSP employing around 400 staff to provide IT support and Cyber Security services to SMB across Sydney.</p><ul><li>Hybrid working- 3 days in, 2 days WFH (free parking available).</li><li>Mixture of on-site and remote support.</li><li>Multiple clients with up to 500 users.</li><li>Broad variety of work, ensuring no two days are the same.</li><li><strong>Driver's licence required to travel on-site to clients.</strong></li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>A varied role providing onsite and remote Level 2 IT support to SMB customers.</p><p>You'll be involved in supporting, triaging and troubleshooting across hardware, software, servers, printers and network connectivity issues for multiple clients.</p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Support & troubleshooting across Desktop hardware/ software.</li><li>On-site visits to clients for in-person issues.</li><li>Microsoft 365 - Azure AD, Exchange Online, SharePoint, Teams, Entra ID, Intune etc.</li><li>Windows Server monitoring, support, and management.</li><li>Network monitoring and connectivity troubleshooting.</li><li>Support customers via phone, tickets and onsite.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Ideal for an excellent communicator, who enjoys travelling to sites and communicating with end users in-person, as well as remotely.</p><p>Suited to an individual with a passion for IT support, who enjoys working in a "busy" environment where no two days are the same.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven L2 IT Helpdesk support experience across Desktop hardware/ software, Microsoft technologies, incl M365 and Network troubleshooting.</li><li>Skilled in managing user accounts, permissions, and group policies via Active Directory.</li><li>Proficient Office 365 & Cloud Services Support including EntraID, MS Teams, Outlook, OneDrive.</li><li>Demonstrates ability to troubleshoot AV equipment including conferencing systems (Teams Rooms, Zoom), cameras, microphones, and displays.</li><li>Holds excellent customer service abilities and clear communication skills.</li><li><strong>Current Australian drivers licence and comfortable travelling to customer sites for onsite support</strong>.</li></ul><p> </p><p> </p><p><strong>This is a full-time permanent role located in South Sydney and is offering $80,000 - $95,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><em>Reference Number: 06800-0013387358</em></p><p><strong><em> </em></strong></p><p><strong>This is a </strong>hybrid <strong>position.</strong></p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjU0Nzg4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>This management consultancy business is actively looking for a highly skilled Data Engineer to join their Data and Analytics team. As a Data Engineer, you will play a key role in building modern data platforms on Microsoft Azure, enabling advanced analytics, AI, and business intelligence solutions for leading organisations across multiple sectors. You will work closely with consultants, architects, analysts, and client stakeholders to translate business requirements into robust technical solutions.</p><p> </p><p>If you thrive in a collaborative environment and have a passion for data, this is the perfect opportunity for you!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and implement end-to-end data solutions using Azure services.</li><li>Build and optimise data pipelines using Azure Data Factory, Azure Synapse Analytics, and Azure Databricks.</li><li>Develop scalable data models for analytics and reporting.</li><li>Implement data lakes and lakehouse architectures using Azure Data Lake Storage.</li><li>Ensure data quality, governance, and security best practices.</li><li>Support real-time and batch data processing solutions.</li><li>Collaborate with business stakeholders to understand analytical requirements.</li><li>Contribute to architecture design and best practice development.</li></ul><p> </p><p><strong>Essential skills:</strong></p><ul><li>Proven background with data engineering and development.</li><li>Experience with Azure Data Factory, Microsoft Fabric, Azure Databricks and/or Synapse Analytics, Azure Event Hubs.</li><li>Knowledge of Medallion Architecture/ Lakehouse/Data Warehouse in Fabric.</li><li>Experience in building data ingestion pipelines in Fabric.</li><li>Experience in Infrastructure-As-Code tools such as Terraform.</li><li>Experience in data architecture, data modelling, Data warehousing and SDLC.</li><li>Advanced SQL experience.</li><li>Experience with cloud storage concepts (e.g., Azure Blob Storage).</li><li>Use Microsoft DevOps (CI/CD) to deploy new pipelines or implement changes to existing ones.</li><li>Expertise in SQL and Python scripting.</li><li>Experienced with Docker/containerisation.</li><li>Experience with visualisation tools such as Power BI.</li><li>Excellent communication skills with the ability to work effectively with a range of stakeholders.</li><li>Have a deep understanding of IaaS and PaaS services offered on the various cloud platforms and understand how to use them together to build complex solutions.</li><li>Ability to work independently and effectively within a team environment.</li></ul><p> </p><p>The client offers 3 days in office / 2 days from home hybrid working model.</p><p> </p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/QnJlbmRhbi5jaGFuZGVyLjIyMjk4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY </span></strong></p><p>An established organisation developing technology solutions for enterprise environments.</p><p> </p><p><strong>On offer:</strong></p><ul><li>Hands-on role supporting IT and configuring infrastructure globally.</li><li>Exposure to projects, upgrades and continuous improvement initiatives.</li><li>Ownership across support, standards, documentation and change.</li><li>Private health insurance</li><li>Onsite role (5 days a week)</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p>As a <strong>Systems Administrator</strong>, you'll join a global IT team supporting Australian operations while configuring infrastructure that connects the wider business.</p><p>This is a hands-on role combining day-to-day support with project delivery, upgrades, documentation, and ongoing system improvement.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Provide desktop/software and infrastructure support for critical systems.</li><li>Monitor performance, availability, and capacity, performing proactive maintenance.</li><li>Configure and support Windows/Linux servers, Virtualisation platforms, routers/switches, VPN's, firewalls.</li><li>Troubleshoot complex incidents, perform root cause analysis, and implement permanent fixes.</li><li>Plan and deliver system upgrades, including scheduling, coordination, and rollback planning.</li><li>Partner with business stakeholders to understand requirements and recommend solutions.</li><li>Coordinate with vendors and third parties when required.</li><li>Ensure systems align with security, compliance, and internal IT standards (ISO207001 and SOC 2).</li></ul><p><strong> </strong></p><p><strong><span style="text-decoration: underline;">YOUR PROFILE</span></strong></p><p> </p><p>Suitable for a Systems administrator with experience supporting users across Desktop/Software issues, as well as building and maintaining Servers, Virtualisation platforms, Networks.</p><p>Ideal for a technical guru, confident communicating with end users and senior management, and capable of 'seeing the bigger picture' to connect and improve Systems and Networks globally.</p><p> </p><p><strong>The following is required:</strong></p><ul><li>IT support and infrastructure configuration experience inside complex enterprise environments.</li><li>Experience building and maintaining <strong>Windows/Linux Servers</strong>, including Active Directory, DNS, DHCP, Group Policy.</li><li>Solid <strong>network configuration knowledge</strong> (e.g. FortiGate firewalls, Cisco routers/switches, Wi-Fi, VPNs, IP, DNS, connectivity troubleshooting).</li><li>Experience <strong>building</strong> <strong>Virtualisation platforms</strong> (e.g. VMware, Hyper-V, Proxmox).</li><li>Microsoft 365 support experience (e.g. Outlook, Teams, OneDrive, SharePoint).</li><li>Clear communication skills and confidence engaging with business stakeholders.</li><li>Analytical problem solver focused on root cause resolution.</li><li>Organised, process-driven, and able to manage multiple priorities.</li></ul><p><strong> </strong></p><p><strong>Nice to have:</strong></p><ul><li>ITIL Foundation or similar certification.</li><li>ISO certifications/ Security frameworks knowledge (ISO207001, SOC2 etc.)</li><li>Exposure to security or physical security systems (access control, CCTV).</li><li>Proxmox Virtualisation experience.</li></ul><p> </p><p><strong>This is a full-time role located in Macquarie Park (on-site), offering $90,000 - $95,000 (plus super).</strong></p><p> </p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p> </p><p><em>Reference Number: 06800-0013360655</em></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>On-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjkyMzc3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="552"><p><strong>Role Purpose</strong></p><p><br /> The IT Team Coordinator enhances the efficiency and cohesion of the IT function by providing support, streamlining processes, and driving engagement and communication. This role connects leaders and team members, improving collaboration, clarity, and operational flow while promoting a strong IT team identity.</p><p><strong> </strong></p><p><strong>Key Responsibilities<br /><br /></strong></p><p><strong>1. Administrative & Operational Support</strong></p><ul><li>Raise and manage purchase orders and vendor invoices, ensuring accuracy and timely processing.</li><li>Liaise with Finance, Procurement, and vendors to address issues.</li><li>Support IT leadership with coordination, reporting, and general admin tasks.</li></ul><p><strong>2. Team Engagement</strong></p><ul><li>Organise IT meetings, events, and planning sessions, managing agendas and logistics.</li><li>Support team engagement initiatives and onboarding activities to build connection and inclusion.</li></ul><p><strong>3. Process Improvement</strong></p><ul><li>Identify and implement improvements to simplify and standardise IT processes.</li><li>Help define clear ways of working and promote best practices for collaboration and communication.</li></ul><p><strong>4. IT Communications & Branding</strong></p><ul><li>Manage IT communications, templates, and internal announcements across channels (Teams, email, SharePoint).</li><li>Create monthly digital newsletters highlighting updates, achievements, and initiatives.</li><li>Ensure IT messaging is consistent, engaging, and aligned with company standards.</li></ul><p> </p><p><strong>Key Skills & Capabilities</strong></p><p><strong>Essential</strong></p><ul><li>Strong organisation, coordination, and multitasking skills</li><li>Proven experience with POs, invoices, and general administration</li><li>Excellent written and verbal communication</li><li>High attention to detail and follow‑through</li><li>Ability to work effectively across IT, Finance, and Procurement teams</li></ul><p><strong>Desirable</strong></p><ul><li>Experience supporting IT or tech teams</li><li>Exposure to process improvement or internal communications</li><li>Proficient with Microsoft 365 tools (Teams, SharePoint, Outlook, PowerPoint, Excel)</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Proactive, dependable, and solution‑focused</li><li>Collaborative and team‑oriented</li><li>Highly organised, with a passion for team culture and engagement</li></ul></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aGVucnkud29vLjQ5ODQ5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>Permanent, full-time technical leadership opportunity where you will own architecture, elevate engineering standards, and shape the future of a globally deployed product.</p><p>You will lead a high-performing squad, taking full accountability for technical delivery, architecture decisions, and engineering excellence.</p><p> </p><p><strong>This role is ideal for someone who:</strong></p><ul><li>Thrives in modernising and scaling complex systems</li><li>Are confident balancing legacy & modern architectures</li><li>Enjoys mentoring engineers while staying hands-on</li><li>Wants meaningful impact in a high-trust, regulated environment</li></ul><p> </p><p><strong>Responsibilities: </strong></p><ul><li>Owning architectural decisions with a strong focus on scalability, security, and reliability</li><li>Leading development of distributed, backend-heavy systems</li><li>Driving code quality, reviews, standards, and best practices</li><li>Optimising performance and improving system resilience</li><li>Collaborating with other Tech Leads on enterprise-wide architecture</li><li>Managing workload prioritisation and end-to-end delivery</li><li>Influencing both technical and non-technical stakeholders</li></ul><p> </p><p><strong>Technology Environment</strong></p><ul><li>.NET Core / C# / Entity Framework / Microservices / SQL</li><li>JavaScript / TypeScript</li><li>Amazon Web Services</li><li>Agile | Scrum | CI/CD</li></ul><p> </p><p><strong>What We're Looking For</strong></p><ul><li>Proven experience scaling or migrating complex systems without disrupting critical legacy applications</li><li>Strong performance optimisation and scalability experience</li><li>Exposure to sensitive or regulated data environments (highly regarded)</li><li>Commercial acumen and high emotional intelligence</li><li>Confident communicator who can translate technical concepts to business stakeholders</li><li>Experience mentoring and influencing full-stack engineers</li><li>Unlimited Full-Working Rights in Australia</li></ul><p> </p><p> </p><p>Reference Number: 06800-0013362665</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FuYS5rZWVuYW4uNTU3MDguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p>We're seeking an experienced Business Analyst with strong insurance domain knowledge to join our growing data and reporting team.</p><p>In this role, you'll work closely with business stakeholders, data engineers, and reporting specialists to deliver insights and solutions that drive strategic decision-making across the organisation.</p><p>Ideally you will also have a strong technical base (SQL, Power BI), so you under how to build reports as well as understand data mapping and security.</p><p> </p><p><strong>Key responsibilities:</strong></p><ul><li>Collaborate with business units to gather, analyse, and document data and reporting requirements.</li><li>Translate complex business needs into clear technical specifications and data models.</li><li>Support the design and delivery of dashboards, reports, and analytics solutions.</li><li>Identify data quality issues and work with teams to improve data integrity and governance.</li><li>Liaise between business and technical teams to ensure solutions meet functional and non-functional requirements.</li><li>Contribute to continuous improvement initiatives within the data and reporting space.</li></ul><p> </p><p><strong>About you:</strong></p><ul><li>Proven experience as a Business Analyst within the insurance industry.</li><li>Strong understanding of areas such as policy, claims, underwriting, brokerage, fees and commissions.</li><li>Skilled in requirements gathering, process mapping, and stakeholder management.</li><li>Familiar with data reporting tools (e.g. Power BI, Tableau) and SQL or data querying concepts - beneficial</li><li>Excellent communication and documentation skills.</li><li>Self-starter who thrives in a collaborative, hybrid work environment.</li></ul><p> </p><p>The client is based in the CBD and operates a hybrid working model (3/2).</p><p> </p><p><em>Reference Number: </em>06800-0013342120</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjY3OTIzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>This company is a well-established, successful, and growing Australian organisation who employ 200+ staff across the country.</p><ul><li>Privately owned business with a relatively flat organisational structure and a 'family feel'.</li><li>Energetic and agile leadership team who operate in a fast-paced environment where change is embraced.</li><li>Investment in IT & cybersecurity uplift, including a move to SaaS.</li><li>Friendly and collaborative team environment.</li><li>Parking available. </li><li>Hybrid working.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT </span></strong></p><p>As the IT services, you'll manage a small internal IT team and be accountable for ensuring the stability, security, performance and improvement of IT Services to the organisation.</p><p>It's a hands-on, forward thinking, and interactive role, operating in a fast-paced environment, helping to transform and uplift the IT Services function.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li><strong>Vendor Management: </strong>extensive relationship building with and management of third-party providers, ensuring SLA's and KPI's are met.</li><li><strong>IT Service Delivery: </strong>accountable for ensuring the availability, reliability, performance, and security of IT Services, including cloud & on-prem infrastructure, networks, and SaaS solutions.</li><li><strong>Cybersecurity Strategy:</strong> develop and implement a clear cybersecurity strategy aligned to business goals.</li><li><strong>Data Privacy:</strong> take ownership of Data Privacy, including ongoing risk management and the approach to improving the managing personal data.</li><li><strong>Team Management:</strong> manage and develop a small IT team across Service Desk & Infrastructure (onshore and offshore staff)</li><li><strong>Collaboration & Leadership</strong>: contribute to the Shared Services leadership team; form & nurture internal relationships with cross-functional teams; create a culture of continuous improvement in the IT Services team; budget management.</li></ul><p> </p><p><strong>Key Deliverables: </strong></p><ul><li>Assist in the migration from on-prem to SaaS business applications.</li><li>Improve vendor management.</li><li>Rebuild and improve the perception of the IT Services team.</li><li>Form strong relationships and improve collaboration with internal IT project teams and other departments.</li><li>Data Privacy - continuous uplift, risk management, and advisory.</li><li>Cyber security - assessment and uplift then develop the ongoing cyber strategy / roadmap + continuous education.</li><li>Upskill and develop the current IT Services team.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE, KNOWLEDGE, PERSONAL QUALITIES</span></strong></p><p>Suitable for an IT Manager / IT Services Manager (or similar) with a background operating in small to mid-sized yet complex environments.</p><p>Ideal for someone energetic, forward thinking, and solution focused who embraces change and enjoys solving business problems through technology.</p><p> </p><p><strong>Required background & experience:</strong></p><ul><li>Experience: proven IT Operations leadership experience within small to mid-sized yet complex organisational structures, encompassing IT Service Desk, Infrastructure, Cloud, and Cybersecurity.</li><li>Vendor management: demonstrated success forming relationships with and managing third party vendors, including SaaS providers, to deliver commercially minded IT services.</li><li>Proven track record: improving the perception of IT; leading cybersecurity and Data Privacy uplift/improvement initiatives; leading & developing high performing teams.</li><li>Communication: succinctly translate technical IT concepts into easily understandable business language.</li><li>Cybersecurity, Data Privacy, Risk Management: demonstrated knowledge/experience prioritising, adapting, and aligning to enable business objectives</li></ul><strong>Attitude & personality:</strong><br /><ul><li>Enjoys undertaking broad roles inside close-knit team environments.</li><li>Customer-service and solution focused mindset.</li><li>Commercially savvy and forward-thinking individual eager to make a difference.</li><li>Natural collaborator who thrives when engaging with others to understand their business problems and solving them through IT.</li><li>At their best in fast-paced, busy, and growing environments where change is embraced.</li><li>Friendly and approachable personality.</li></ul><p> </p><p><strong>This is full time permanent role offering $</strong><strong>175,000 - $190,000 </strong><strong>(</strong><strong>plus super)- depending on experience.</strong></p><p> </p><p><strong><em>*Please note, full permanent Australian working rights (PR or citizenship) is required to be considered for this position, and successful applicants will be contacted. </em></strong></p><p>Reference Number: 06800-0013389920</p><p> </p><p>This is a hybrid position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjU0ODAyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
