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    11 results for It Support Analyst Professional Services in Sydney, New South Wales

    IT Trade Desk Support Analyst | Financial Trading <table width="680"><tbody><tr><td width="552"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p> </p><p>This company is a global FinTech who offer enterprise low-latency financial trading technology for institutional &amp; retail brokers, banks, and liquidity providers.</p><p> </p><p>You'll be offered a clear career path with lots of learning and work in a high-performing team who value continuous learning, collaboration, teamwork and delivering outstanding service to customers.</p><p> </p><p>- Hybrid working</p><p>- Free lunch provided everyday</p><p>- Private health insurance.</p><p>- Ongoing training and professional development.</p><p>- Hybrid working.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE &amp; RESPONSIBILITIES </span></strong></p><p> </p><p>As the IT Trade Desk Support Analyst, you will support customers (banks, brokers, hedge funds) who are using the organizations trading applications &amp; products.</p><p> </p><p>You'll wear 'multiple hats' ranging from technical support to product implementation, upgrades, migrations, and client onboarding.</p><p> </p><p>Hybrid working available.</p><p> </p><p><strong>Responsibilities include: </strong></p><p>- Provide technical support, investigation, triage, troubleshooting, and resolution to customers using the firm's trading applications.</p><p>- Analyze FIX messages, logs, and sources to determine root cause analysis.</p><p>- Implement Plan, support and deploy implementations of these trading platforms into client environments.</p><p>- Support clients via phone, email and video.</p><p>- Work hours are 10am-6pm / 8am-4pm (daylight savings / non-daylight savings time) - Monday to Friday.</p><p>- Project involvement including:</p><p>o Product implementation into client environment- plan, support deploy</p><p>o Manage application upgrades &amp; migrations</p><p>o Client onboarding activities</p><p>o Liquidity integrations with customers.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p> </p><p>Suitable for a Technical Support Analyst with excellent IT troubleshooting &amp; investigation skills inside the financial trading industry.</p><p> </p><p>Ideal for someone with an interest in learning and building an IT career within financial trading (FX, Derivatives, CFD's, Crypto, Equities etc).</p><p> </p><p>Well-suited to someone who can wear 'multiple hats' and is seeking non-conventional working hours with flexibility (incl some WFH).</p><p> </p><p><strong>The following is required: </strong></p><ul><li>Proven experience providing technical IT Support to customer in the financial services industry - in particular trade investigations experience.</li><li>Excellent triage, investigation and troubleshooting of application, Windows OS, and networking issues.</li><li>Demonstrate competent financial markets / financial trading knowledge (trade executions, buy/sell orders, markup etc).</li><li>FIX messaging knowledge/experience is preferred.</li><li>Basic SQL knowledge.</li><li>TCP/IP networking knowledge.</li><li>MetaTrader experience 4/5 is beneficial.</li><li>Exceptional customer service and communication skills - verbal &amp; written.</li><li>Demonstrate willingness &amp; ability to research, absorb and learn new ideas/concepts.</li></ul><p> </p><p> </p><p><strong>This is a full time permanent role</strong><strong> located North of the Sydney CBD (hybrid working) </strong><strong>and is offering $90,000 - $130,000 (plus super). </strong></p><p> </p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p> </p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMzNTc4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif"> Application Support Analyst | Insurance Broking <table width="680"><tbody><tr><td width="552"><p><strong>COMPANY PROFILE: </strong></p><p> </p><p>This company is an innovative and entrepreneurial mid-sized Insurance-based organisation who employ approx. 1600+ staff across Australia.</p><p> </p><p>Having built a new Insurance Quoting Platform, you will join a newly created team to support internal users.</p><p> </p><p>You'll be offered:</p><ul><li>Hybrid working.</li><li>High growth business that's tripled in size over the last 2 years.</li><li>Assist to roll out then support a new broker platform - likely a 5-year journey.</li><li>Join a newly created team and help shape the support function.</li><li>A flat team structure where you can be involved in many different areas.</li><li>Friendly, open, and collaborative team.</li><li>Hybrid working.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>ROLE SNAPSHOT </strong></p><p> </p><p>Application Support Analyst role responsible for supporting internal users (brokers) who are using the new Insurance quoting platform.</p><p> </p><p>Team-based role involving considerable collaboration, problem solving, and end-user interaction.</p><p> </p><p><strong>Responsibilities include:</strong></p><ul><li>Investigate, analyse, and diagnose application-related issues to identify root causes.</li><li>Collaborate with (and escalate to) development teams to resolve technical issues as needed.</li><li>Identify existing issues or opportunities for enhancements.</li><li>Incident Management through to resolution.</li><li>User training - including creating training manuals / content, FAQ, running webinars, new staff onboarding etc</li><li>Maintain knowledge-based articles, including application dependencies, configurations, troubleshooting steps, and issue resolution.</li></ul><p> </p><p> </p><p><strong>REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: </strong></p><p> </p><p>Suitable for an Application Support professional with proven experience triaging, troubleshoot and resolving software-related issues inside the Financial Services industry.</p><p> </p><p>Suitable for a candidate who is an ex-broker and looking to get into tech, or an Application Support candidate with an interest in broking / insurance / trading.</p><p> </p><p><strong>The following is required: </strong></p><p>· Proven Application/Software Support experience with the triage &amp; troubleshooting of software-related issues,</p><ul><li>Background supporting broker, superannuation or financial planning related applications is advantageous.</li></ul><p>· Strong communicator who can work directly with non-technical stakeholders, but also be able to translate information to the development team</p><p>· SQL and/or Java systems experience is beneficial.</p><p>· Excellent communication and customer service skills who can clearly articulate thoughts/concepts.</p><p>· Able to operate in a flat team structure and be flexible/adaptable.</p><p>· Friendly and approachable personality.</p><p> </p><p> </p><p><strong>This is a full-time permanent role located in the Sydney CBD (hybrid working available) and is offering $85,000 - $100,000+super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjQyMjI2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif"> Senior Commercial Analyst <p><strong>The Company</strong></p><p>Our client, a leading listed FMCG business, is experiencing strong growth and is looking for a Senior Commercial Analyst to join their high-performing finance team. This is a fantastic opportunity to work in a fast-paced, consumer-driven environment, providing data-driven insights and strategic financial support to influence key business decisions.</p><p> </p><p><strong>Responsibilities</strong></p><p><strong>Commercial Finance &amp; Business Partnering</strong></p><ul><li>Provide data-driven insights to support key business decisions across sales, marketing, and operations.</li><li>Develop financial models, forecasts, and scenario analyses to guide strategic planning.</li><li>Conduct profitability analysis by product, channel, and customer to drive margin improvement.</li><li>Partner with cross-functional teams to support pricing strategies, promotional effectiveness, and cost control.</li><li>Deliver sales and revenue forecasts, highlighting risks and opportunities.</li></ul><p> </p><p><strong>Financial Planning &amp; Analysis (FP&amp;A)</strong></p><ul><li>Lead the budgeting and forecasting process, ensuring alignment with business objectives.</li><li>Monitor key performance indicators (KPIs) and provide variance analysis with actionable recommendations.</li><li>Support new product development (NPD) analysis, evaluating financial viability and ROI.</li><li>Assist in cash flow management and working capital optimization to improve operational efficiency.</li></ul><p> </p><p><strong>Data &amp; Insights</strong></p><ul><li>Leverage business intelligence tools (Power BI, Tableau, SAP, etc.) to provide real-time financial insights.</li><li>Develop dashboards and reporting tools to improve visibility of financial performance.</li><li>Drive continuous improvement initiatives to enhance reporting accuracy and efficiency.</li></ul><p> </p><p> </p><p><strong>Profile</strong></p><ul><li>CA/CPA/CFA qualified (or working towards) with experience in commercial finance.</li><li>Proven experience in an FMCG or retail environment, with a strong understanding of sales and operational drivers.</li><li>Strong financial modelling and analytical skills, with the ability to translate data into insights.</li><li>Excellent stakeholder management, with the ability to influence senior leadership.</li><li>Experience with business intelligence tools (Power BI, Tableau) and ERP systems (SAP, Oracle, NetSuite, etc.).</li><li>A proactive, commercially minded professional who thrives in a fast-paced environment.</li></ul><p> </p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.</p><p>Learn more about our Sydney recruitment services: <a href="https://www.roberthalf.com.au/recruitment-agency-sydney">https://www.roberthalf.com.au/recruitment-agency-sydney</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Sm9lbC5IZXJiZXJ0LjE0ODM5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif"> IT Support | Mac Environment | Part-time (3 days a week) <table width="680"><tbody><tr><td width="552"><p>A global technology company specialising in advertising and media is hiring a part-time IT Support professional on a contract basis. In this standalone role, you will be based in their Sydney office, providing hands-on support across the APAC region. The company has a strong presence in APAC, Japan, and New Zealand and recently expanded by acquiring a company with over 150 employees in Australia<em>. This is an ongoing contract opportunity</em>.</p><p> </p><p>Key Responsibilities:</p><p>Ø Provide in-person IT support at the Sydney office while serving as the primary contact for ~150 users across the APAC region.</p><p>Ø Handle L1/L2 support via Jira, managing 30-40 tickets weekly alongside user onboarding responsibilities.</p><p>Ø Oversee end-to-end onboarding and offboarding, including conducting onboarding sessions for new hires.</p><p>Ø Manage IT hardware logistics across APAC, including procurement, shipping, receiving, inventory management, and disposal.</p><p>Ø Lead APAC IT projects, from vendor sourcing to developing shipping processes and ensuring device compliance with MDM and IDP systems.</p><p>Ø Support regional and global Zoom meetings, troubleshooting AV issues at the Sydney office.</p><p>Ø Assist with system administration across platforms such as Jamf Cloud, Google Workspace, Slack, Jira, Confluence, Creative Cloud, and Dropbox.</p><p>Ø Oversee access control for the Japan office.</p><p> </p><p><strong><em>Working days:</em></strong><em> Monday-Tuesday-Thursday - 9-5pm </em></p><p> </p><p><strong>Key Technologies:</strong></p><ul><li>MacOS (90%) and Windows (10%)</li><li>Cloud-based servers</li><li>Jamf Cloud, Google Workspace, Slack, Jira, Confluence, Creative Cloud, Dropbox</li><li>JumpCloud for password management</li></ul><p> </p><p><strong>Additional Notes:</strong></p><ul><li>In-office - no WFH (3 days a week).</li><li>There is a focus on monthly growth, with an average of 5-6 new users per month.</li></ul><p> </p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4wMzcxNS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif"> Senior Group Accountant - FMCG - Perfect 2nd Mover opportunity <table width="680"><tbody><tr><td width="552"><p><strong>The Company </strong></p><p>Our client is a globally recognized and overseas listed consumer goods business currently holding significant market share within their industry. With multiple M&amp;A projects underway, the business is going through an exciting expansion phase and thus exists a newly created Senior Corporate Accountant role in the finance team.</p><p> </p><p><strong>The Role</strong></p><p>An opportunity for a driven and enthusiastic Senior Group Accountant to join a market-leading business. Reporting into a highly influential and experienced leader, this high-impact role will manage a small team, oversee end-to-end month-end reporting, lead the external audit process, as well as support system integration and M&amp;A projects. You will have experience growing within a start-up company or have worked in both start-up and MNCs.</p><p><strong> </strong></p><p><strong>Description</strong></p><ul><li>Prepare accurate and timely consolidated statutory financial reporting package, leveraging in-depth knowledge of accounting standards.</li><li>Conduct financial trend analysis across financial statements to provide insights into financial performance. External Audit (Across both statutory financial groups)</li><li>Lead the external audit process including establishing &amp; maintaining clear cadence and on-site audit for General Ledger.</li><li>Aggregate financial information and analysis to present to the auditors for both groups.</li><li>Work closely with cross-functional teams to ensure the timely completion of audit requests and related deliverables.</li><li>Manage the accuracy of the general ledger including lease accounting &amp; fixed asset in collaboration with the overseas shared services.</li><li>Review monthly standard financial reports</li><li>Assist in the preparation of the annual budget and periodic forecasts for OPEX. Analyse and track variances between actual and budgeted/forecasted figures for OPEX.</li><li>Lead or support various projects, including system integration, mergers &amp; acquisitions (M&amp;A), and process simplification initiatives.</li><li>Offer guidance, mentorship, and training opportunities to support the professional growth of the team (2 direct reports - Accountants).</li></ul><p> </p><p><strong>Experience Required:</strong></p><ul><li>A degree in Accounting or Finance</li><li>CA/CPA/ACCA Qualification a must</li><li>6-8 years' technical accounting experience with a strong focus on financial reporting, general ledger management, and preparing statutory financial reports in a medium to large organisation</li><li>Experience growing with a start-up company or experience in both start-up and large MNC environment</li><li>Proven experience leading projects e.g., M&amp;A, system implementations, upgrades, or integrations, etc.</li><li>Proven experience managing a small team of junior Accountants</li><li>Resilience through changes with M&amp;As</li><li>Passionate about technical accounting, proactive, and driven to progress</li></ul><p> </p><p><strong>Job Offer</strong></p><ul><li>Above market salary package plus bonus offered</li><li>Clear progression path to Finance Manager / Financial Controller for the right candidate</li><li>Learn from well-regarded industry leaders</li><li>Newly renovated office centrally located and close to public transport</li><li>Work from home flexibility offered</li></ul><p> </p><p><strong>How to Apply</strong></p><p> </p><p>To apply online send your CV directly to <strong>Will Cannaby </strong>in our Sydney office via email: <a href="mailto:will.cannaby@roberthalf.com.au">will.cannaby@roberthalf.com.au</a> </p><p> </p><p>Covering letters are not required.</p><p><strong> </strong></p></td></tr></tbody></table><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/d2lsbC5jYW5uYWJ5LjM0NjAwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif"> Desktop Support | 3+ years experience <table width="680"><tbody><tr><td width="552"><p><strong> </strong>We are seeking a Level 1/2 Support Engineer with 3-4 years of experience to join a healthcare growing organisation due to an increase in workload. This 4-5-month contract has a strong potential for extension.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>- <strong>ServiceNow/Jira ticketing system support</strong></p><ul><li>Act as the first and second point of contact for IT support via phone, email, or ticketing system.</li><li>Troubleshoot hardware and software issues</li><li>Manage user accounts and password resets (Active Directory, Azure AD)</li><li>Assist with email support (Microsoft 365, Exchange)</li><li>Install and configure software applications</li><li>Provide remote support using TeamViewer, AnyDesk, or RDP</li><li>Log and escalate complex issues to Level 2 or relevant teams</li><li>Document solutions and contribute to the knowledge base</li><li>Support basic networking issues (Wi-Fi, VPN connectivity)</li></ul><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4yMDc1Mi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif"> Desktop Support Engineer - Botany Location <table width="680"><tbody><tr><td width="552"><p> </p><p>Desktop Support Engineer | 2-3 Month Contract | Botany</p><p> </p><p>A leading provider in outdoor space design and maintenance is hiring a Desktop Support Engineer for a 2-3 month contract with potential extension. Provide IT support, troubleshooting, setup, and configuration. Work 4 days on-site in Botany, 1 day WFH.</p><p>We're seeking a Desktop Support Engineer to join a well-established organisation. This role is ideal for candidates with 3 months to 4-5 years of experience who thrive in hands-on IT environments.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide Level 1/2 IT support, including hardware and software troubleshooting</li><li>Support Windows 10/11, Office 365, and Exchange Online</li><li>Manage mobile device setups and security enhancements</li><li>Deploy SOE setups and perform SCCM reimaging</li><li>Administer Active Directory, O365, and Windows Server</li><li>Set up workstations and replace hardware (printers, laptops, servers)</li><li>Perform basic network troubleshooting</li><li><span data-teams="true">Fluent/great communication skills is a must </span></li></ul><p> </p><p>If you're eager to gain hands-on experience in a collaborative team, apply now!</p><p> </p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy40NDc5My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif"> Head of Credit Risk - Leading Asset Finance Firm <table width="680"><tbody><tr><td width="552"><p> </p><p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p><span style="text-decoration: underline;"> </span></p><p>Our client are an Australian-based non-bank lender specialising in financing primary assets, including transport, construction, materials handling, and earth moving equipment, as well as secondary and tertiary assets. Through a dedicated Vendor Program, the company provides equipment partners with tailored finance solutions to support their business needs. With the agility and flexibility that comes from being independent of traditional banks, this lender creates new opportunities for Australian small businesses looking to grow.</p><p><span style="text-decoration: underline;"> </span></p><p><strong><span style="text-decoration: underline;">Job Responsibilities</span></strong></p><p> </p><p>· Develop and implement a comprehensive risk management strategy aligned with business objectives.</p><p>· Establish and enforce risk standards and policies to ensure compliance with best practices and funding structures.</p><p>· Oversee underwriting processes, providing guidance on high-value deals and policy exceptions.</p><p>· Implement proactive portfolio monitoring to identify risks and improve credit quality.</p><p>· Lead loss forecasting and provisioning models to manage credit costs effectively.</p><p>· Collaborate with collections teams to develop risk-based strategies for debt recovery.</p><p>· Engage with key stakeholders to integrate risk controls across business functions.</p><p>· Develop and mentor a team of credit analysts, fostering a high-performing risk culture.</p><p> </p><p>Key Requirements:</p><p> </p><p>· Must have experience in asset finance, with a strong focus on credit risk.</p><p>· 10+ years of experience in credit risk, with previous credit delegation being an advantage.</p><p>· A strategic mindset, with the ability to balance growth objectives with risk mitigation.</p><p>· Strong analytical skills, particularly in credit risk methodologies and portfolio management.</p><p>· Proven leadership experience in guiding teams and implementing risk frameworks.</p><p>· Excellent communication and stakeholder management skills.</p><p> </p><p>This is a key leadership role that offers the chance to shape risk management practices in a dynamic and growing financial services business. If you are an experienced credit risk professional ready to make a strategic impact, we would love to hear from you.</p><p> </p><p>Apply now and be part of a forward-thinking team driving excellence in asset finance.</p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p> </p><p>Please send your resume by clicking on the apply button. Your application will be assessed within 3 business days. Please note only shortlisted candidates will be contacted.</p><p> </p><p>Learn more about our Sydney recruitment services:</p><p> </p><p><a href="https://www.roberthalf.com.au/recruitment-agency-sydney">https://www.roberthalf.com.au/recruitment-agency-sydney</a></p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuMjg1NjQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif"> IT Operations Manager | Retail Organisation <table width="680"><tbody><tr><td width="552"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>This company is a well-known, growing and profitable retail-based organisation with 500+ store locations across ANZ.</p><p> </p><p>They have modern offices, and friendly team, and offer significant staff discounts on their products!</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT</span></strong></p><p> </p><p>IT Operations Manager overseeing a team of 7xdirect reports across Service Desk &amp; Infrastructure and ensuring IT service delivery to 500 retail stores, Warehouses, and Head Office.</p><p> </p><p>Transformational role where you can enact real change through staff capability uplift, people management/development, and relationship management with business stakeholders. </p><p> </p><p>Hybrid working - 4 days in office, 1 day WFH.</p><p> </p><p><strong><em>Key elements of the role:</em></strong></p><ul><li>Lead, manage, and develop a team of 7xdirect reports (Service Desk &amp; Infrastructure Engineer's)</li><li>Ensure smooth day-to-day operations of the IT Service Desk + Network, Systems &amp; Cloud Infrastructure. </li><li>Manage &amp; negotiate with external vendors.</li><li>Identify &amp; drive IT Service Delivery improvements across business.</li><li>Plan, project manage and execute small-to-medium sized projects.</li><li>Communicate outages and performance issues to the business.</li><li>Occasional after-hours and weekend work as required.</li><li>Contribute to IT Strategy development and execution, including improvement of IT process management and service delivery through the introduction of IT Service Management techniques, methodologies, and tools.</li></ul><p> </p><p><strong><em>Key deliverables</em></strong>:</p><ul><li>Connect with, motivate, upskill/train, mentor, and uplift capability of the IT Operations &amp; Service Desk team.</li><li>Improve Service Desk management processes, including documentation.</li><li>Build strong relationships with internal stakeholders/departments to understand and respond to their needs from IT.</li><li>Assist in opening 10+ new store locations.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKROUND, EXPERIENCE, SKILLS, PERSONAL QUALITIES:</span></strong></p><p> </p><p>Suitable for an IT Operations Manager with proven capabilities building, uplifting and managing both IT Service Desk &amp; Infrastructure teams. <span style="text-decoration: underline;">Retail industry experience is essential</span>.</p><p> </p><p>An experienced people manager is required who can operate in fast-paced environments and 'roll up their sleeves' when needed and help drive the team forward.</p><p> </p><p><strong><em>The following is required:</em></strong></p><ul><li>Proven experience leading &amp; developing IT Service Desk &amp; Infrastructure teams.</li><li>Retail industry experience is essential.</li><li>Strong people management &amp; staff development skills.</li><li>Demonstrate an ability to proactively build relationships with business departments, understand their needs, and deliver IT outcomes aligned to business strategy.</li><li>Demonstrated experience uplifting Service Desk &amp; Infrastructure staff &amp; capabilities.</li><li>Procurement and vendor management experience.</li><li>Demonstrated knowledge &amp; understanding of ITIL, Microsoft technologies, networking, &amp; the cloud.</li><li>Friendly &amp; approachable personality.</li></ul><p> </p><p> </p><p><strong>This is a full-time permanent role and is offering $160,000 - $180,000 (plus super) - depending on experience.</strong></p><p> </p><p><strong><em>*Please note, full unrestricted Australian working rights (citizenship or permanent residency) are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjQwOTY2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif"> Head of Data <table width="680"><tbody><tr><td width="552"><p>Due to company growth this client is currently looking for a Head of Data to join the business.</p><p> </p><p>This is a newly created role reporting directly to the CIO. Subsequently, the role is more strategic than it is technical.</p><p> </p><p>You will be responsible for creating the data strategy &amp; data governance, implementing a new Fabric environment, as well as people leadership.</p><p><br /> Skill set / Experience required -</p><p>* Proven experience of leadership within data management and analytics, including establishing a robust data governance framework.</p><p>* Strong technical knowledge of modern data and analytics frameworks within a banking or financial services context and modernisation strategies for data handling, ways of working and methodologies.</p><p>* Proven experience of working closely with business functions to align delivery with broader business goals.</p><p>* Communicating complex technical details to non-technical stakeholders and C-suite executives is vital to securing buy-in for major projects.</p><p>* Strong risk management experience, including cybersecurity, data protection, business resilience, and disaster recovery.</p><p>* The ability to establish and maintain strong relationships within the business to define and solve business problems using advanced analytic techniques.</p><p>* Partner with architecture and development teams to build world leading analytics and decisioning platforms and tools, recognising trends and the implications to the organisation.</p><p>* Establish a robust data governance framework to ensure data quality, data security, compliance and accessibility across the organisation and use of proprietary data by external partners.</p><p>* Define data ownership, data stewardship roles and metadata management.</p><p>* Align data initiatives with overall business strategy, understanding business goals and identifying how data can drive growth, improve efficiencies and reduce costs.</p><p>* Lead large-scale data transformation programs, such as migrating data infrastructure to the cloud or integrating disparate data sources across the organization.</p><p>* Experience working in a small / growing business, not a large enterprise.</p><p> </p><p>The company offers a flexible workplace, plus a bonus scheme.</p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjM3MzI3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif"> Business Intelligence Manager (Supply Chain & Logistics) <table width="680"><tbody><tr><td width="552"><p>Robert Half has exclusively partnered with a Logistics &amp; Supply Chain company, who are in search of a talented BI Manager.</p><p> </p><p>As a company they are critical to the State's economy, they offer a flat structure, and a very warm and hospitable working culture.</p><p> </p><p>This will be a hands-on role, so we need a leader who still likes to roll their sleeves up and get stuck into the data themselves.</p><p> </p><p>Skill set / Experience required:</p><p> </p><p>· Experience working in the Supply Chain / Logistics domain</p><p>· Proven experience leading a small, high performing, BI team</p><p>· Experienced working with the MS BI stack - SQL, Azure, Power BI, DAX</p><p>· The ability to develop advanced Power BI models and dashboards for operational, financial, sustainability, and commercial reporting</p><p>· Experience of automation of data models and reporting</p><p>· A thought leader when it comes to Data Quality &amp; Governance</p><p>· The experience to implement and maintain a Data Strategy / Data Roadmap</p><p>· Experienced managing budgets</p><p>· Vendor management expertise</p><p>· Demonstrable experience of identifying areas of improvement when it comes to reporting efficiencies</p><p>· The ability to translate business requirements into technical solutions via data</p><p>· Excellent communication skills - the ability to manage expectations &amp; influence senior leaders</p><p> </p><p>The company offers a flexible workplace, with a 3 day in office / 2 day WFH policy.</p><p> </p><p>Note - it is a requirement you can drive and have your own vehicle.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjI2MjM1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">