IT Help Desk Support / Desktop Support in Brisbane

What is IT Support?

The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support job description

An IT Support job description can feature:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training junior staff

What skills and qualifications should an IT Support have?

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

Computer Science

Computing

Engineering

There are also several qualities that IT Support candidates should be expected to display:

A technical, logical thought process

An ability to stick to strict deadlines

An ability to prioritise and delegate

A keen eye for detail

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Salary for IT Help Desk Support / Desktop Support in Brisbane

66640 - 84770

25th Percentile

66640

The applicant has limited or no experience in the position and is still developing their skills.

Demand: Low

50th Percentile

76930

The applicant has an average level of experience and has most of the necessary skills.

Demand: Moderate

75th Percentile

84770

The applicant has above-average experience, has (nearly) all necessary skills, and may also have specialised qualifications.

Demand: High

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

Systems Administrator

95550

115150

118090

Application Support

83790

104860

118090

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