3 results for It Support Level 1

Technical Delivery Support Engineer - EUC Engineer The Company Our client, a leading NZ organization in the medical field is currently seeking an experienced EUC Engineer. This company has a strong reputation for its top-notch medical services and holds a strong position as a premium brand in the healthcare industry. This company has a significant position in the market and is an integral part of the lives of many Kiwis. Explore this opportunity to contribute and grow in a company that truly impacts lives of its customers.The Role We are currently seeking an experienced End-User Compute (EUC) Engineer, with excellent communication and technical ability. This is an exciting opportunity for candidates who have a strong foundation in technical support, have solid EUC experience in enterprise-level/large scale environments, and possess a knack for excellent customer service. Successful candidates will enjoy working in a fast-paced, professional environment. Key Requirements:<ul><li>Proven EUC experience supporting enterprise/large size customers.</li><li>Outstanding customer service skills, with excellent proficiency in the English language. (written and verbal)</li><li>An in-depth understanding of Powershell at an SME level to review Service Desk scripting before deployment.</li><li>Strong knowledge of MS licensing variations and high priority issue management.</li><li>Strong understanding of ITIL frameworks and familiarity with ITSM ticket logging software & best practices.</li><li>Experience as a Level 2-3 Technical escalation point for Service Desks & third-party providers.</li><li>Ability to manage and troubleshoot hardware configurations, including the delivery & configuration of hardware.</li><li>You will potentially be required to work onsite at hospital locations.</li></ul>Technical Skills: Candidates should have experience with the following: <ul><li>Intune - MDM Management.</li><li>SCCM, Group Policies, and VOIP (preferably CISCO Call Manager).</li><li>Azure admin, M365, Teams admin, and MS Office suite.</li><li>Multi-Factor Authentication and Windows Server Management (Print queues, DHCP reservations).</li><li>Azure Virtual Desktop, Windows Cloud Compute.</li><li>ASCOM Wifi phone support, network troubleshooting, and VPN solutions such as RDS, PaloAlto Global Protect.</li><li>Active Directory user management (on Prem AD, AzureAD, Hybrid solutions).</li><li>Remote Desktop technologies & configurations, and printers, MFDs, Label Printers management and deployment.</li></ul>Any previous/current experience in providing technical support in a healthcare environment is an added benefit. The ideal candidate should possess excellent problem-solving skills and be able to adapt to changing environments.About you You demonstrate excellent organizational skills, embodying a proactive and self-motivated approach that allows you to effectively prioritize tasks within a dynamic and fast-paced work environment. Your exceptional problem-solving abilities further contribute to your aptitude for resolving complex challenges. With a track record of impressive achievements thus far, you have acquired valuable experience that positions you perfectly to embark upon the next phase of your career journey.What's on offer?<ul><li>A thriving and dynamic environment that nurtures personal and professional growth, offering abundant opportunities for advancement.</li><li>A unique and coveted chance to make a meaningful and valued contribution every single day, driving impactful outcomes.</li><li>An innovative and highly energized workplace that encourages creativity, enabling you to unleash your full potential.</li><li>A company that prioritizes a culture of achievement, propelling individuals towards success while promoting a healthy work-life balance for enhanced well-being.</li></ul>Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700. Job Order reference Number: 06900-0013130420 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNTI5MjEuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">

Service Desk Analyst The Company Our client is an established provider looking for a capable support engineer to support customers across the globe. Conveniently located in the CBD, this organization offers the opportunity to work with enterprise level technologies and unique customers within a collaborative team environment.The RoleAs a Service Desk Analyst, you will assist in proactively managing and troubleshooting issues for customers. Using your analytical skills to efficiently problem solve within their fast paced environment, you will work with your team to provide market leading technical support. Growth is important to this organisation, your role will include being mentored by senior technicians to develop the skills necessary to progress from a 1st line engineer to 2nd line. Your key responsibilities include:<ul><li>Troubleshooting a range of technical issues experienced by their clients, including the following technologies:</li><li>Windows 10</li><li>Office 365</li><li>Microsoft Office</li><li>Printers and Scanners</li><li>Various customer applications</li><li>Basic administration of Windows Server 2008 R2, 2012, 2016, 2019</li><li>Network troubleshooting</li><li>Using the PSA platform to log and respond to support tickets</li><li>Identifying and escalating higher level issues to a senior engineer</li><li>Being a people person, delivering support with a friendly and positive manner</li></ul> Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuMzg0NjQuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">

Service Desk Analyst | CONTRACT The Company A large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's lives!The Role Working within a team of 6 Service Desk Analysts, you'll troubleshoot your way through issues in this fast-paced environment. In this role, you'll be the technical wizard that keeps the organization running smoothly. You'll provide top-tier technical support, showcasing your skills at a L2 expertise. Your toolkit will include Windows, the MS Stack, Active Directory, Azure O365, and various common desktop applications.At the heart of this bustling operation, IT plays a pivotal role in keeping the wheels turning. Your ability to stay cool under pressure and swiftly tackle technical challenges will be the key to your success here. In this collaborative service desk environment, you'll work side by side with a supportive team, sharing knowledge and expertise across the organization.Skills & Experience<ul><li>Service Desk Savvy: Your experience in a service desk role gives you a solid foundation.</li><li>Tech Expertise: You're well-versed in the MS Stack, Windows, O365, Azure and Active Directory.</li><li>ITIL Insight: Whether you're certified or have experience within the ITIL framework, you understand its value.</li><li>Ticketing Whiz: Proficiency with ticketing systems like Service Now or similar tools is a plus.</li><li>Team Player: You thrive in a collaborative, highly supportive team environment.</li></ul>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Aldrich or Ondrej Litavsky in our Auckland office on 09-915-6700.Job Reference No: 06900-0013128324 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjc0OTY1LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">