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    4 résultats pour Tier 2 Technical Support Specialist à Toronto, ON

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    This is an onsite position, and you will be in the office everyday in Downtown Toronto. 



    In this role, you will be joining a global professional services firm and will work in their office in Downtown Toronto.



    If you have at least 1 year of experience with IT support and working with Office 365, we encourage you to apply!



    You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. You will support Windows servers and Office 365, and support with Tier 1 - Tier 2 issues.



    What you will do and how you will make an impact …



    [-] You will provide user support for Office 365 and Windows products. The majority of users are non-technical, so user training may be a big part of your role at times.



    [-] You will provide support for Tier 1 - Tier 2 issues. You will troubleshoot hardware and software issues, and some networking issues. For example, issues with Wi-Fi, printers, passwords and access, and more. You will escalate issues when needed.



    [-] You will document processes and issues and manage their inventory.



    [-] You will onboard and offboard users and manage user accounts and access.



    Why we are excited about you …



    [-] You are an excellent communicator and have experience working with non-technical users.



    [-] You are proactive and curious, and can provide recommendations about future projects and different ways to enhance their IT operations.



    [-] You are an IT generalist and enjoy having a variety of work and responsibilities.





    [-] Minimum 1 year of experience in an IT Support / Junior Systems Administrator / similar role



    [-] Previous experience working with Office 365 and Windows products



    Nice to have: Fluency in French and English



    Does this sound like it was written for you? Excellent! Please apply and let’s explore this together.

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    4 résultats pour Tier 2 Technical Support Specialist à Toronto, ON

    IT Support Specialist <p><u>This is an onsite position, and you will be in the office everyday in Downtown Toronto. </u></p><p><br></p><p><br></p><p>In this role, you will be joining a global professional services firm and will work in their office in Downtown Toronto. </p><p><br></p><p><br></p><p>If you have at least 1 year of experience with IT support and working with Office 365, we encourage you to apply! </p><p><br></p><p><br></p><p>You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. You will support Windows servers and Office 365, and support with Tier 1 - Tier 2 issues.</p><p><br></p><p><br></p><p><strong>What you will do and how you will make an impact …</strong></p><p><br></p><p><br></p><p>[-] You will provide user support for Office 365 and Windows products. The majority of users are non-technical, so user training may be a big part of your role at times.</p><p><br></p><p><br></p><p>[-] You will provide support for Tier 1 - Tier 2 issues. You will troubleshoot hardware and software issues, and some networking issues. For example, issues with Wi-Fi, printers, passwords and access, and more. You will escalate issues when needed.</p><p><br></p><p><br></p><p>[-] You will document processes and issues and manage their inventory.</p><p><br></p><p><br></p><p>[-] You will onboard and offboard users and manage user accounts and access.</p><p><br></p><p><br></p><p><strong>Why we are excited about you …</strong></p><p><br></p><p><br></p><p>[-] You are an excellent communicator and have experience working with non-technical users.</p><p><br></p><p><br></p><p>[-] You are proactive and curious, and can provide recommendations about future projects and different ways to enhance their IT operations.</p><p><br></p><p><br></p><p>[-] You are an IT generalist and enjoy having a variety of work and responsibilities.</p><p><br></p><p><br></p> PC Technician <p>We are in search of a PC Technician to join our team in Toronto, Ontario. The primary function of this role is to provide high-quality desktop support, managing tasks related to computer hardware, Dell Technologies, IBM, and Linux Technologies. This role offers a short-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive desktop support, addressing issues related to Mac and PC computers, Dell/Samsung monitors, and webcams.</p><p>• Utilize Service Now to track and manage tasks and issues.</p><p>• Maintain flexibility and adaptability to manage a variety of tasks and shift priorities as needed.</p><p>• Engage with the team and customers in a social and interactive manner.</p><p>• Support Office 365 as required, although this is not a primary task.</p><p>• Manage and maintain accurate records of customer credit applications.</p><p>• Monitor customer accounts and take appropriate action when necessary.</p><p>• Install and maintain cable and backup technologies.</p><p>• Manage and troubleshoot issues related to Microsoft Windows and Apple Macintosh operating systems.</p><p>• Utilize skills in AB Testing and Active Directory in performing tasks.</p> Help Desk Analyst I <p>We are offering a 8 month fixed contract opportunity for a Help Desk Analyst in Toronto, Ontario. As a Help Desk Analyst , your primary role will be to address and resolve incoming tickets from users regarding hardware, software, and network issues. You will be the first point of contact on the IT Help Desk and also be responsible for managing workstations, applications, and ensuring IT helpdesk tickets are addressed promptly.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Act as the primary contact for IT Help Desk, providing support to the organization on a day-to-day basis.</p><p>• Manage communication with desktop/laptop users who experience technical difficulties, documenting and troubleshooting their issues.</p><p>• Implement and maintain effective end-user training across all locations.</p><p>• Administer various IT systems including Exchange, Active Directory, Anti-virus, Remote Desktop, Print, Office 365.</p><p>• Oversee and control outsourced, hosted and/or managed solution providers to ensure adherence to agreed performance standards and policies.</p><p>• Keep track of IT asset inventory for laptops/desktops.</p><p>• Set up and deploy IT equipment for new employees.</p><p>• Stay updated on new and emerging trends and technologies.</p><p>• Provide suggestions for service improvement based on discoveries made to reduce recurring faults.</p><p>• Handle the delivery of assigned projects from time to time.</p> IT Manager <p>We are seeking a strategic technology leader to drive the organization’s IT vision, ensuring that our systems, infrastructure, and resources align with business goals. </p><p><br></p><p>This individual will oversee all aspects of technology planning, implementation, security, and optimization to support operational excellence and innovation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Define and execute a long-term technology strategy, continuously evaluating current systems and exploring innovative solutions to enhance efficiency.</li><li>Oversee the selection, implementation, and management of enterprise-wide information systems, ensuring they support both strategic and day-to-day business needs.</li><li>Lead the procurement and maintenance of hardware, software, and IT services, collaborating with leadership to align technology investments with business objectives.</li><li>Develop and manage annual IT budgets, ensuring cost-effective use of resources while supporting the organization’s growth.</li><li>Supervise the design, maintenance, and security of IT infrastructure, including telecommunications, data management, office automation, and enterprise applications.</li><li>Establish and enforce policies to safeguard the organization’s digital assets, ensuring data integrity, security, and compliance with industry standards.</li><li>Design and implement a comprehensive Disaster Recovery Plan to maintain business continuity in the event of system failures or disruptions.</li><li>Maintain thorough documentation of IT policies, procedures, and best practices to ensure consistency and compliance.</li></ul>